TERMS & CONDITIONS

GARDINALE ONLINE STORE TERMS AND CONDITIONS

1. Seller Details

Gardinale Spółka z ograniczoną odpowiedzialnością (sp. z o.o.)
ul. Ignacego Mościckiego 1, 24-110 Puławy, Poland
VAT ID: PL7162847109 | REGON: 541129717 | KRS: 000116064
E-mail: team@gardinale.com | Tel.: +48 883 255 355
The company is a VAT payer.

2. Definitions

• Store – the GARDINALE online store operating at www.gardinale.com.
• Seller – Gardinale Sp. z o.o.
• Customer – a natural or legal person making purchases in the Store.
• User Account – an optional account that allows the Customer to track order history and place future orders more quickly.

3. Scope of Services

The Store sells:

• dietary supplements,
• plant extracts.

Sales are directed to adults (18+) throughout the EU. Shipping outside the EU may become available in the future.

4. Creating a User Account

1. An account is optional. A purchase can be completed without registration.
2. The account allows the Customer to view order history and place orders more quickly.
3. The Customer may delete the account at any time by sending an e-mail to: team@gardinale.com.
4. Account data is processed in accordance with the Privacy Policy (GDPR).

5. Payment Terms

1. The Seller provides electronic payment methods through the operator mBank S.A. (the detailed range of methods depends on the operator’s current offer).
2. Traditional bank transfer and card payment are also available.
3. Payment should be made before the goods are shipped.

6. Delivery Terms

1. Orders in Poland are processed within 2 business days from the date the payment is credited.
2. Orders within the EU are usually processed within 5-14 business days, depending on the country and carrier.
3. In the case of shipping outside the EU, the Customer is responsible for any customs duties, import taxes and handling fees charged by customs authorities.
4. Delivery is carried out via courier services (DPD, GLS, InPost) or InPost parcel lockers. Details will be confirmed when placing the order.

7. Returns Policy

1. The Customer may withdraw from the contract within 14 days of receiving the goods.
2. Returns apply only to unopened products.
3. The cost of return shipping is borne by the Customer.
4. The Seller does not require the use of a return form – the Customer may send a withdrawal statement by e-mail to: team@gardinale.com.
5. After receiving the return, the Seller promptly refunds the amount due to the bank account indicated by the Customer.

8. Consumer Rights

• The right of withdrawal does not apply if the product has been opened or used in a way that prevents further sale in accordance with food regulations.
• The Customer has the right to file a complaint in the event of product defects, in accordance with applicable EU and Polish law.

9. Seller’s Liability

• The Seller is not liable for the effects of using dietary supplements – the products do not replace a balanced diet or medical treatment.
• The Seller is not responsible for delays caused by the carrier or by random events beyond its control.

10. Final Provisions

1. The Seller reserves the right to amend these Terms and Conditions. Changes will be published on the Store’s website and will apply from the moment of publication.
2. These Terms and Conditions apply from the moment they are published on the Store’s website.